Legal
Refund Policy
Effective September 19, 2026
1. 14-day refund window
You may request a refund for a Soundoper Pro purchase within 14 days of the original purchase date. This gives you time to evaluate the paid product beyond the seven-day free trial.
2. How to request a refund
Email support@soundoper.com with the email address used for the purchase, your order or license details, and a brief description of the issue. For purchases handled through a merchant-of-record checkout, the payment provider may also provide a customer portal for refunds and order management.
3. Refund processing
Approved refunds are returned to the original payment method where the payment provider supports it. Processing time depends on the payment provider and your bank or card issuer. A refund may deactivate the associated Soundoper license.
4. Duplicate and abusive requests
We may decline duplicate or abusive refund requests, fraudulent activity, or requests outside the stated window, except where applicable law requires a different result.
5. Your legal rights
This policy does not limit consumer or other statutory rights that cannot lawfully be waived or excluded.
6. Contact
Need help with a purchase? Contact support@soundoper.com.