Support
Let's fix your setup.
Pick the type of help you need and we'll open a structured email with the useful details already listed for you.
Direct support
support@soundoper.comYou can also email us directly if none of the categories below fit.
Quick checks
Try these before sending a report.
Check Windows first
Make sure every device you want to use appears as a working playback device in Windows before opening Soundoper.
Use at least two outputs
Soundoper needs at least two connected outputs to start a listening session.
Know the Bluetooth rule
Up to two selected outputs can be Bluetooth. Wired, USB, HDMI, and DisplayPort outputs can be added alongside them.
Send the exact setup
Include device names, connection types, Soundoper version, Windows version, and what you expected versus what happened.
Useful details
A better report gets us closer to the issue.
For audio problems, include the exact device combination and whether the issue changes when you use a different pair of outputs.
- Soundoper version
- Windows 11 version
- Exact device names
- Connection type for each device
- What you expected to hear
- What actually happened
- Whether the problem is repeatable